Frequently Asked Questions
As you liaise directly with your chosen worker contractor or service provider, bookings can be made 24/7 from your mobile, tablet or computer.
We currently have workers,contractors and service providers in the following areas: -Port Elizabeth -Uitenhage -Jeffreysbay -Humansdorp - St Francis bay We will inform you of new areas as soon as we have reliable workers in this areas.
The rate payable to the worker contractor is subject to the Industry minimum if applicable and the hourly rate chosen by the Worker or Contractor and include the Work4all fee. Payments to the Worker or contractor will have to be done directly worker or contractor according to the rate accepted by yourself as the Client Transport of workers contractors are taken into consideration when calculating the hourly rate of the work by the Client and the actual hours worked
Payment information is taken securely online as part of the booking process. Your card details will be used to reserve your appointment. When you are booking the amount of hours estimated amount of time needed to perform the work please note that you must pay the worker according to the hours worked. Note that payments are based on the actual hours it took to do the job and time should only be adjusted with your consent
The App will allow you to see the name, picture and references of the worker that are available in your area. You can identify the worker as per the profile picture
Our verified cleaners go through a rigorous screening process which includes numerous interviews, background and criminal checks, document verification and reference checks and is rated according to the work performed by other customers. .Should the worker or contractor not arrive or pitch up we will send out someone else at no additional cost. You need to inform our area manager immediately in this instance and we will endevour to find a suitable replacement a.s.a.p.
Cancelling a booking after 19h00 the day before the appointment will incur a late cancellation fee of R50 per cleaner assigned to the booking. This cancellation fee consists of a cleaner remuneration fee of R40 for any transport and/or lost earnings, as well as a R20 administrative fee.
To change your personal information, go to My Account on eiher the App or web.
To view, cancel or update some of the booking information, go to Account -- Bookings.